Missed version fee???

Discussion in 'SolidWorks' started by veecee, Aug 2, 2004.

  1. veecee

    veecee Guest

    Hi there,

    New to the group so forgive me if this issue had been previously
    covered. We recently allowed our Solidworks subscription lapse and
    are currently a couple of versions behind. We are now being quoted an
    additional "missed version fee" of AU$1,000 by the Australian
    distributor, on top of the single version upgrade fee. I'm a little
    annoyed - even Microsoft doesn't resort to this kind of thing!
    Anybody else in Oz or other markets come across this?

    veecee
     
    veecee, Aug 2, 2004
    #1
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  2. veecee

    Krister L Guest

    Yepp....samet thing here in Sweden.... not really one aus grand but close
    enough. Called reinstallation fee.
    Krister L
     
    Krister L, Aug 2, 2004
    #2
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  3. veecee

    Andrew Troup Guest

    Yup, in NZ there's a reinstallation fee of NZ$1100 (in lieu of upgrade) if
    you don't miss a complete version, plus the support fee at NZ$2600.
    IF you skip a version, there's a missed version fee which is NZ$1100, plus
    the upgrade at $2200, and that still doesn't get you support/subscription.
     
    Andrew Troup, Aug 2, 2004
    #3
  4. veecee

    Muggs Guest

    Yes,

    I just went though this last year. I was on 2001Plus, and to go to 2004 was
    $1295 USD for the subscription and a $500 USD missed version fee.

    Muggs
     
    Muggs, Aug 2, 2004
    #4
  5. veecee

    Sporkman Guest

    It's not because you missed a version. It's because the subscription
    fee was overdue by more than a month. It SUCKS, and it's tantamount to
    extortion. (BTW, less than 30 days overdue the charge is $100.)

    'Sporky'
     
    Sporkman, Aug 2, 2004
    #5
  6. veecee

    veecee Guest

    It's a bit of con when subscription is essentially giving you access
    to their bug fixes!?!?! Thanks everyone for responding.
     
    veecee, Aug 3, 2004
    #6
  7. veecee

    Gittings Guest

    I agree with you, veecee. It's very irritating that you must have a
    subscription simply to access the service packs. Even MS gives the service
    packs and patches away.
     
    Gittings, Aug 3, 2004
    #7
  8. veecee

    Rocko Guest

    I have heard the SW corporate will send you the SP's for the Version that
    you had for your subscription period free. You need to contact them direct
    and not through your VAR
     
    Rocko, Aug 3, 2004
    #8
  9. veecee

    P Guest

    It is even more of a con when someone who has not paid their
    subscription calls a VAR and asks for support. You would be surprised
    how many VARs will help out even though they are not getting paid for
    it.

    It amazes me that so many people think that having paid a very small
    price for a competent CAD package (using Pro/E as the standard on
    normal pricing) that they are entitled to unlimited support, upgrades,
    etc. The only reason that MicroSoft can "give away" service packs and
    the like is that they sell millions of copies of their overpriced OS
    to every seat that SW sells in a year. That and the fact that they
    want to avoid a performance based lawsuit like the plague.
     
    P, Aug 3, 2004
    #9
  10. veecee

    Sporkman Guest

    Not quite true. IF you have reported a particular bug and that bug has
    been addressed by a particular SPR, then you can ask for (and receive)
    that SPR. So . . . I guess that means that if you don't want to pay for
    Subscription Support, then it behooves you to report as many bugs as you
    can.

    'Sporky'
     
    Sporkman, Aug 3, 2004
    #10
  11. Aah... Now I understand why, other than just not wanting their dirty laundry
    aired in public, they don't want SPRs talked about. Mr. Cheapskate doesn't
    buy support, finds out about an SPR reported fixed on the latest SP and then
    turns in his own SPR on it.

    Jerry Steiger
    Tripod Data Systems
    "take the garbage out, dear"
     
    Jerry Steiger, Aug 4, 2004
    #11
  12. veecee

    Rocko Guest

    It is already a legal precedent you cannot sue a software company for
    performance issues, look at the user agreement on any software you buy. You
    give up that right, plus it has already been decided in the courts.
     
    Rocko, Aug 4, 2004
    #12
  13. veecee

    P Guest

    I think you will find that the Uniform Commercial Code contradicts a
    lot of what is in a typical EULA. State Law may also override a EULA.
    And of course you can write to your local congressman and sentor about
    strengthening these laws.

    Seems to me MicroSoft got sued and lost. I would be interested to know
    of any case law you know of where a user lost against a software
    company for gross performance problems.

    Finally, I am not quite sure how legal precedents about software
    performance have anything to do with users wanting to rip off software
    vendors.
     
    P, Aug 7, 2004
    #13
  14. veecee

    Rocko Guest

    Rocko, Aug 10, 2004
    #14
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