FlexLM License Finder

Discussion in 'AutoCAD' started by Danny P., Apr 21, 2004.

  1. Danny P.

    Danny P. Guest

    I'm having a problem with one machine not being able to obtain a
    license. It was working yesterday, and nothing has changed on this
    machine that I'm aware of.

    The specific error is described in this Technical Solution (and
    summarized below):
    http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=3003046&linkID=2475323

    However, the license manager is functioning for the 24 other users on
    this server, as well as the other users in the other offices.

    We are using a distributed license system, with 5 total servers. All
    five servers are specified correctly in the ADSK_LICENSE_FILE system
    variable. They are also specified correctly in the registry key
    <HKLM>\Software\FlexLM...\ADSK_LICENSE_FILE. Although I don't think
    it's necessary, the licpath.lic contains the correct information for the
    one local server:
    SERVER <SERVERNAME> <MAC ADDRESS>
    USE_SERVER

    I can ping all five servers from the machine by name and IP address. I
    am able to telnet into the local server using both ports 27000 and 2080.
    There is no personal firewall software, and McAfee is not installed.

    If I check the debug.log file on the license server, there are no error
    messages or DENIED entries, or any reference to this machine name.
    LMTOOLS is version 9.1.

    I have uninstalled AutoCAD 2002, rebooted, and re-installed. There are
    no other products on this machine which use network licensing. AutoCAD
    2002 is using SP1.

    I've gone through every TS and post I could find relating to this, and
    everything appears normal. I would appreciate it if you have any other
    suggestions.

    Thanks in advance,
    -Danny Polkinhorn
    WATG
    Honolulu

    Information from the TS:

    When you start an Autodesk® product that uses the FLEXlm® license
    managemnent technology, the following message is displayed in the FLEXlm
    License Finder dialog box:

    Your application was not able to obtain a license because the FLEXlm
    license manager could not determine where to find the licensing data it
    needs. Please specify the license server or license file.

    You then specify the license server and the following message is displayed:

    The network license manager was not able to get a valid license. If this
    problem continues, please contact your system administrator. Error [1.5.-15]
     
    Danny P., Apr 21, 2004
    #1
  2. Hi Danny,

    1. first of all if you using distributed server environment you should not
    have licpat.lic file at all (delete it).
    2. fully delete ADSK_LICENSE_FILE key in the registry (later it will be
    created a new one).
    3. After deleting it restart your machine and try to launch AutoCAD.

    Hope it helps.

    Efim
    [1.5.-15]
     
    Efim Tetelman \(Autodesk, Inc\), Apr 21, 2004
    #2
  3. Danny P.

    Danny P. Guest

    Efim,

    I deleted the licpath.lic, and the registry key for ADSK_LICENSE_FILE.
    I rebooted the machine, and tried to launch AutoCAD. Same error. After
    attempting, I checked and there's still no licpath.lic, and the registry
    entry was not recreated.

    Thanks for your continued help,
    Danny
     
    Danny P., Apr 21, 2004
    #3
  4. Try to manually add the system environment variable ADSK_LICENSE_FILE and
    set the value to whatever your servers are named:
    @server1;@server2;@server3;@server4;@server5

    --
    Best Regards, Jimmy Bergmark
    CAD and Database Developer Manager at www.pharmadule-emtunga.com
    Take a look at
    JTB FlexReport (FLEXlm report tool) - www.jtbworld.com/jtbflexreport
    SmartPurger (Purges automatically) - www.jtbworld.com/?/smartpurger.htm
    or download some freeware at www.jtbworld.com
    More on AutoCAD 2005;
    www.jtbworld.com/autocad2005.htm


     
    Jimmy Bergmark, Apr 22, 2004
    #4
  5. Danny P.

    Danny P. Guest

    Jimmy,

    Thanks for your help. I've done this also. No luck.

    I can always just image the machine, but I was hoping to resolve the
    issue first. We've had several instances of machines not being able to
    obtain a license, but usually a reinstall will take care of it. I'm
    thinking that some other system file is causing the problem (?).

    Thanks,
    Danny
     
    Danny P., Apr 22, 2004
    #5
  6. Danny P.:

    Is there any adware, spyware, trojan installed?

    Anything in...
    <HKLM>\Software\Microsoft\CurrentVersion\Run
    <HKCU>\Software\Microsoft\CurrentVersion\Run
    ....that is not explainable.

    Any process or service running that is out of the ordinary?

    Just a shot in the dark.

    Good luck,
    Drew Burgasser
    CAD Masters, Inc.
     
    Drew Burgasser, Apr 22, 2004
    #6
  7. Danny P.

    Danny P. Guest

    Drew,

    Thanks for your help. There had been some adware on the machine which
    was the first thing I removed before troubleshooting the licensing issue.

    When I check the two registry locations you mentioned, nothing seems out
    of the ordinary. Microsoft mouse drivers, nVidia drivers, several
    entries under the IME directory in C:\Windows and C:\Windows\System32,
    our antivirus (Trend Micro), and our print/plot tracking software
    (SmartPlot).

    Thanks again,
    Danny
     
    Danny P., Apr 22, 2004
    #7
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