DLL problems on NT machine

Discussion in 'Pro/Engineer & Creo Elements/Pro' started by kenny, Nov 13, 2003.

  1. kenny

    kenny Guest

    Hi,

    After unsuccessfully trying to replace Adobe Acrobat 5 with 6, I had to
    uninstall 6 and return to 5.

    This operation has now created hell with ProE which refuses to run. The
    messages I get on starting are NMSQ.exe [then followed by NMSD.exe and
    XTOP.exe] entry point not found, ??@YAPAXI@Z could not be located in
    dynamic link library MSVCRT.DLL.

    I've tried reinstalling proe but the same error continues. All my other
    progs appear to work ok.

    Any ideas as to what is going on here?

    Thanks
     
    kenny, Nov 13, 2003
    #1
  2. kenny

    David Janes Guest

    : Hi,
    :
    : After unsuccessfully trying to replace Adobe Acrobat 5 with 6, I had to
    : uninstall 6 and return to 5.
    :
    : This operation has now created hell with ProE which refuses to run. The
    : messages I get on starting are NMSQ.exe [then followed by NMSD.exe and
    : XTOP.exe] entry point not found, ??@YAPAXI@Z could not be located in
    : dynamic link library MSVCRT.DLL.
    :
    The dll referred to is the Micorsoft Visual C++ Runtime. I have several different
    versions by several different software publishers on my machine. Pro/e doesn't
    have one of its own, probably using the one that came with the operating system.
    The one that came with NT may be in a \System32 and \System32\dllcache (this is on
    XP anyway). I also have it installed a couple other places because I have VC++
    installed. You should do a search, see where you can find MSVCRT.DLL which should
    be about 316k. All that business with Acrobat may have replaced a system file with
    another version. XP has a built-in system restore function. Does NT have anything
    similar?

    David Janes
     
    David Janes, Nov 13, 2003
    #2
  3. kenny

    Alex Sh. Guest

    No, David, NT does not have the system restore. I think it first appeared in
    Windows 2000. So unfortunately any dumbass uninstall program can wipe out or
    replace NT system files without any resistance or error messages. Which, it
    appears, is exactly what happened to Kenny.
     
    Alex Sh., Nov 13, 2003
    #3
  4. kenny

    David Janes Guest

    : No, David, NT does not have the system restore. I think it first appeared in
    : Windows 2000. So unfortunately any dumbass uninstall program can wipe out or
    : replace NT system files without any resistance or error messages. Which, it
    : appears, is exactly what happened to Kenny.
    :
    So, old hand, what does that leave? Restoring from backup? Reinstalling the
    system, partial reinstall? Installing MS VC++ to get the MSVCRT.DLL? I really
    don't know.

    David Janes
     
    David Janes, Nov 13, 2003
    #4
  5. kenny

    kenny Guest

    I've had the system files 'repaired' to the extent that the machine does
    not complain about this dll on startup as it did previously. All the
    other installed progs appear to be working ok. I've reinstalled proe and
    the licence manager but still the same error. The next step could be
    drastic in having to wipe everything clean and reinstall NT, but I can't
    see how this will be any different from what has already been done. The
    reinstall of proe was into a different partition, but there are some
    older versions still on the machine, I wonder if all this needs to be
    removed as well - but why should it be looking at a different directory?
     
    kenny, Nov 14, 2003
    #5
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